• Pricing & Child Policy:
  • Zero to 23 months: FOC if sitting on an adults lap
  • 24 months -12 years: 70% of the Adult fare.
  • 13 years and above:  Full Adult Fare
• Baggage allowance: 15 kilos per passenger (Helicopter), 23 kilos per passenger (Fixed Wing).
• Excess baggage: FJ$12 per kilo or sent on the next available flight or left in storage at our hangar.
• Minimum numbers: two (2) passengers per booking (Infants ride on adults lap)
• Individual weight restrictions may apply to specific aircraft or flights.
• Operational Hours: within day light hours only; typically between 0630hrs and 1730hrs. Do not operate to a set timetable, so booking for a specific time will not be accepted, in most cases accommodate requests for morning or afternoon transfers.

Cancellation Policy:

•  Helicopters
  • Any reservation cancelled after 14 days of booking will be charged at FJ $65 per personcancellation fee.
  • Any reservation cancelled after 5 days of booking, within the month of travel will be charged at FJ $65 per person cancellation fee.
  • Any cancellation within 72 hours of travel or no show will be charged as per full rates.
• Fixed Wing
  • Any reservation cancelled after 14 days of booking will be charged at FJ $65 per person cancellation fee.
  • Any reservation cancelled after 5 days of booking, within the month of travel will be charged at FJ $65 per person cancellation fee.
  • Fare is 50% refundable if booking is cancelled before 14 days of departure
  • Cancellation inside 14 days of departure is non refundable
  • “No shows” will result in cancellation of sector and value of ticket being forfeited• Change fee of FJ $100 per person per date change.

Weather:

• IHL will exhaust all reasonable steps to deliver an on time schedule. Delays, weather disruptions and cancellations will be managed in accordance with industry best practice and standard.
• Island Hoppers is a charter based airline and flight times may vary slightly from those originally published due to daily flight scheduling.
• Any alterations or amendments will be communicated to the client/passengers and resorts ahead of the date of travel.
• Should weather conditions mean that flights cannot be carried out and no alternative transport can be arranged, passengers may be required to overnight which would be at their own expense. If passengers choose to take alternative transport this is their choice and standard cancellation terms apply to IHL flights.
• Travel insurance is encouraged.